Work that connects learning design to job behavior

 An online course that teaches nonprofit professionals how to use Human-Centered Design when building training for the communities and staff they serve.

• Deliverable: Self-paced eLearning course
• Intended learners: Nonprofit program staff who create training without a formal design background
• Tools used: Articulate Rise 360, Canva, HeyGen, AWS 3, AI-supported design tools
• Key skill demonstrated: Modeling the design process the course teaches

 A concise instructional video that helps hybrid and remote employees protect private health information outside a traditional office. 

• Deliverable: Instructional video with transcript and captions
• Intended learners: Hybrid and remote employees who handle protected health information
• Tools used: Camtasia and HeyGen AI
• Key skill demonstrated: Scriptwriting and multimedia design for compliance communication

 A proposed learning solution for improving case-processing accuracy, presented to stakeholders as a storyboard and pitch deck before any development began. 

• Deliverable: Storyboard and stakeholder pitch deck
• Intended learners: Case processing specialists and their team leads
• Tools used: Microsoft PowerPoint, Microsoft Word, Canva, Microsoft Excel
• Key skill demonstrated: Communicating a proposed solution and earning stakeholder buy-in

A two-page job aid and Performance-Support Resource that helps customer service employees apply service standards while a customer is still on the line.

• Deliverable: Printable and mobile-friendly job aid
• Intended learners: Customer service representatives handling live interactions
• Tools used: Canva
• Key skill demonstrated: Performance support and information design

A visual infographics that provides an explanation of how training connects to learning, job behavior, and business results .

• Deliverable: Stakeholder infographic
• Intended learners: Managers, sponsors, and stakeholders who request training
• Tools used: Canva, Microsoft PowerPoint
• Key skill demonstrated: Simplifying complex concepts for stakeholder education

 A concise instructional video that helps hybrid and remote employees protect private health information outside a traditional office. 

• Deliverable: Instructional video with transcript and captions
• Intended learners: Hybrid and remote employees who handle protected health information
• Tools used: Canva and YouTube
• Key skill demonstrated: Scriptwriting and multimedia design for compliance communication

A detailed storyboard for a 16-minute interactive eLearning course that prepares Medicare PDP Member Advocates to explain the Failure to Pay Premium and Good Cause Reinstatement processes accurately and compassionately. 

The design includes an interactive timeline, branching member scenario, drag-and-drop activity, compliance checklist, knowledge checks, and a final assessment.

• Tools: Canva
• Key skill demonstrated: Translating complex compliance procedures into structured, scenario-based learning.

 A 16-minute interactive course developed in Articulate Storyline to help Medicare PDP Member Advocates explain the Failure to Pay Premium and Good Cause Reinstatement processes accurately and compassionately. 

The course includes an interactive timeline, branching member scenario, drag-and-drop activity, compliance checklist, knowledge checks, and a final assessment.The completed course was published and hosted in an AWS S3 bucket for online access. 

• Tools: Articulate Storyline 360 and AWS S3
• Key skill demonstrated: Transforming complex compliance procedures into engaging, scenario-based practice