Hey there!
I’m Amara. I bring clarity to complex workplace challenges.
I create engaging learning and practical tools that help people work smarter, build confidence, and move business forward.
Call Documentation Practice: Kapture CX
Full eLearning Design
A realistic practice experience that helps Member Advocates document customer interactions accurately and completely while transitioning from Genesys to Kapture CX.
Deliverable
10 - 15 minutes, Rise 360 eLearning course with an embedded Storyline scenario and Google Forms reflection
Intended learners
Existing Member Advocates who document customer calls in Kapture CX
Tools used
Articulate Rise 360, Articulate Storyline 360, Google Forms, and Microsoft PowerPoint
Key skill demonstrated
Performance-based software practice grounded in Action Mapping and realistic job decisions
Ethics in Action: Making Responsible Decisions at Work
Full eLearning Design
A short, scenario-based compliance course that helps employees recognize ethical risks and make responsible workplace decisions.
Deliverable
10-minute self-paced eLearning course
Intended learners
Employees at XYZ Tech
Tools used
Articulate Rise 360, Canva, and HeyGen AI
Key skill demonstrated
Turning compliance policy and procedure into practical workplace decisions